UPANDRUNNING Wellness Center

Negative experience: I visited UPANDRUNNING in pain and was initially impressed by a competent doctor who took my concerns seriously and ordered an X-ray to move forward with a treatment plan. I had the X-ray done the next day and sent it to the clinic, expecting a timely response. However, a week passed with no update. My follow-up emails went unanswered, and phone calls were ignored most of the time. When I finally reached someone, they had a nurse call me back—only to find out she had no access to the general nurse email, didn’t know what the doctor had ordered, and informed me that the doctor was on leave. When I asked what I should do about my pain, she simply hung up the phone. Completely unprofessional and unacceptable. I will never go there again and have since found a clinic that actually provides proper care.

Fantastic experience: Miriam has been an incredible help with my shoulder issues. The reception staff are friendly and welcoming. Definitely recommend for sports/exercise related injuries

Negative experience: Very Greedy Clinic, they request unnecessary MRI and they charge you twice, once during the first consultation and another one after the MRI result and they refuse to share the result over the phone, they ask you to come for an appointment to find yourself being charged twice and with the result of "As expected you need to rest for 2-3 days" DHA needs to truly go after these greedy, unprofessional centers that they take advantage of patients.

Fantastic experience: I have just had 10 sessions with the physio Jack Watson who is a really knowledgeable professional. I have had a lot of physio in the past due to competing in 7 World Championships and Olympics, first in Judo and then endurance riding. The standard in physios can be very different but Jack is one of the most professional physios I have worked with. I highly recommend Jack to aid rehabilitation and recovery. Thanks, Avril Bray

Negative experience: You can’t reach them over whatsapp nor calls. It is impossible to book or alter an appointment if you are not at the reception desk. Epic failure when they were moving , mixing locations and sharing wrong locations. Total disrespect to customers time and illness. It is a shame that they have good doctors and practitioners but eventually you will realize you can’t continue dealing with such incompetent establishment.

Positive experience: I experienced this physio center in 2023 but stopped because: 1/ I felt that the center is a bit too much business-oriented , 2/quality of physiotherapists is not guaranteed you can have good ones but also very average ones and not very professional (not well prepared to your case, not punctual, in a rush to finish the session).

Negative experience: Typical greedy clinic. Doctor asked for MRI which I did. Report shared with him then silent. When I asked for feedback they said you need to book appointment. Which I agreed. But they proposed 4 days waiting. I kindly asked at least to share via email or phone call what should I do. Nobody cares. Luckily there are other doctors in Dubai who really cares about the wellbeing of the patient. I do not recommend this clinic as all

Fantastic experience: I visited UpandRunning this noon in DIFC, they have a very efficient service in place. The receptionist was very courteous and polite. Philip Hume was very knowledgeable about his field (chiro) and very professional. Will definitely visit again. Only issue is parking for patients, if they can get in touch with the building's valet services, then it would be a better experience for the patients.

Fantastic experience: Professional staff, very good results

Fantastic experience: Great therapists and doctors. I have has a very helpful experience while sorting out a chronic back issue. They deep dive to understand the history and causes. And help is so customized to ur need

Fantastic experience: Osteopathy therapist Juliette Dutoit took me in as a desperate tourist looking for ways to heal my extreme lower back pain before boarding another plane 5 days later. She took the time to explain what was happening to my body, what she was about to do and for what purpose. With gentle moves, she made it possible for me to fly in all comfort. A gem ! I still do the exercises she recommended, thank you !

Negative experience: Disappointed, Admin staff didn’t pay attention to check that consultation from a docter is required before go for a therapy session. As a result i had to pay for the session as insurance was not applied. They could have checked the patient history at least. And to make things worsen they booked me with a doctor not relevant my health issue. They never accepted they could have done better. Poor admin management team.

Negative experience: Very disappointed. After spending thousands of dirhams and being promised to getting better, ‘award winning’ doctors and therapists didnt know what was wrong with me and proceeded to tell me that i just need to lift weights and go to the gym… when ive been training for 5 years. My feet and ankle pain still goes on.

Fantastic experience: Dr Anna came highly recommended and I cannot recommend her enough. I’m so glad I went to see her. Her expertise, rationale and ability to simplify complex cases is brilliant. Big shout out to Phil and Mi Yang for being the amazing, patient, supportive experts in their respective areas of chiro and physio.

Fantastic experience: I go once a week to have the chiropractor treatment as I have a toddler and I play badminton. Sometimes I have back pain and etc. I really recommend Paul Cheung and Ryan for the treatment.

Fantastic experience: Very good service

Fantastic experience: Excellent service

Fantastic experience: Lots of parking, a well run , clean and organised clinic.

Fantastic experience: I've had this severe shoulder pain for over five years, and I tried pretty much everything to get rid of it. As a last-ditch effort, I decided to check out UPANDRUNNING, even though I wasn't feeling very hopeful. But man, everything changed when I met Dr. Gus. This guy has worked with tons of pro athletes, and he somehow figured out that I had a stress fracture in my humerus causing all the trouble. He came up with a whole rehab plan for me, and I actually stuck to it. Fast forward three months, and my shoulder is feeling good as new. It's the first time in over five years that I can work out without any pain. Big shoutout to Dr. Gus and the awesome team at UPANDRUNNING for being absolute pros at what they do!

Negative experience: I book at a certain time and they randomly decide to change my booking timing and ask me to confirm? Then ask me to accommodate their “new” availabilities. Clearly disorganized. If they cant confirm a simple booking who knows what else is off.

Fantastic experience: Amazing sports clinic! Very professional! Highly recommended Mathew Clarke! Keep it up guys!

Fantastic experience: This place has the best practitioners in town, the service is great and they are extremely professional

Fantastic experience: The best Chiropractor Paul Cheung! He knows what he is doing and you really can feel his genuine concern for your well being! I highly recommend him! Staff over all is very friendly and helpful!

Fantastic experience: I’ve been seeing Jemma at Up & Running for physio/rehab work for the last couple of years. She’s been wonderful in helping me strengthen and recover from various injuries. I really enjoy her positivity and encouragement with getting me back to movements and exercises that I previously had pain doing and her exercise selections are the perfect blend of pushing me enough that I can progress, without jeopardizing my hip/knee. I look forward to seeing her every week and would recommend her to anyone who needs to get back ‘up and running,’ and what’s someone with a friendly and supportive attitude!

Fantastic experience: I’ve been a patient of Dr Anna Zickerman for over a decade now. I trust Up & Running with my little aches, pains and recovery needs. Most importantly, I trust the place with major injuries such as my recent ACLR. I’m currently working with Jemma Gardner .. you can’t enunciate her name without saying ‘gem’ because she truly is one! As an avid sportswoman, she understands the frustrations involved in injuries and is able to tackle those in her informative, educational and sports-specific approach. I know what I’m doing but most importantly, she makes sure I know why I’m doing it. I saw her for my prehab and she devised a plan that made me physically and mentally ready for surgery. We are currently working on the rehab program that is designed with clear timelines, milestones, goals and objectives based on my individual needs and progression. She makes sure the rehab program is challenging but also fun and aims at restoring conscious confidence in movement .. I couldn’t recommend her enough!

Fantastic experience: Brilliant place and the staff are great, Samantha on the front desk in reception was amazing and very helpful with the questions I asked, 100% recommend this place thank you.

Fantastic experience: Very professional and seemless experience The doctor i visited was superb.

Fantastic experience: Very nice place

Fantastic experience: I took my mother here and we were both nervous but Samantha was very lovely and helpful towards me and my mother and helped us feel more calm, she was very polite and assisted us with any problems we had.

Fantastic experience: Had the pleasure of speaking to Becky who was able to get me a last minute appointment for my back pain, she was super lovely on the phone and very accommodating. I would recommend this place to anyone looking for treatment

Fantastic experience: I have visited Upandrunning several times over the past 6 months and was (Simultaneously) successfully treated for different injuries. I commend the holistic approach and utmost attention for detail and patience. Five stars for James Butterfield

Fantastic experience: I was in Dubai on holiday and started to have a bad back so I spoke to a lovely lady called Becky who helped me book the appointment and sort out my health insurance for me, would definitely recommend and wish we had a place like this in the UK

Fantastic experience: I called them up and booked my appointment, Katie helped me to sort out everything and even kind enough to send me the location of the place. I was booked with Ryan Davis. I would highly recommend him as a chiropractic therapist. He is highly professional,knowledgeable, and definitely knows his job. I felt really great even though it was my 1st session but i feel so relaxe and my stiffness in shoulders has gone away. I will surely continue my sessions.

Fantastic experience: I highly recommend Juliette Dutois as an Osteopath! I had been living with severe back pain for a long time. She helped me become pain free in a short period of time. I’ve tried many physiotherapists and osteopaths in the country, and Juliette is by far the best.

Fantastic experience: I have visited Up and running for a number of issues now and have had nothing but positive experiences. Earlier last year I saw Matthew Clarke for my back and had a very good experience and was delighted that my back has not caused me any problems and is back to full mobility. He also removed all apprehensions I had about needles to the point that I was agreeable for him use dry needling to help me with my back. I was pleasantly surprised that is was not such an ordeal as I had imagined it to be. Recently I had several sessions with James Buttercup for physio with my knee. My knee had been giving me a lot of problems and I was not able to do simple things like climb stairs or walk for longer periods without pain. I saw him regularly every 2 weeks over a period of about 2 and half/3 months and am really happy with my progress and being able to do everything I enjoy doing without pain. James was very patient and invested in my recovery. He always checked on my progress each session and made sure that he only pushed me as far as I could go and then outlining an exercise program that would take to through to the next session. I continue to refer back to his exercise program to ensure that I stay pain free. Thank you to everyone at Up and Running.

Fantastic experience: This is the place to go to. They do not generalize but look into your particular issue. Was seeing ms Juliette due to compressed nerve and she managed to fix me without any medicine but just with exercises she created specifically for me

Positive experience: Good service the timings for physiotherapy service should be extended to accommodate patients

Fantastic experience: I worked with Benjamin Nixon over the period of 12 months and there is not a single injury that he didn’t help me overcome. He is very professional, knows anatomy inside out, and very articulate. I had experience working with other centers but never saw this level of professionalism before. I definitely recommend him and this center to others.

Negative experience: Amateurish, distracted and unapologetic booking and reception team. Gave it a try in spite of the bad reviews and just lost my time. Plenty of room to improve

Negative experience: Great treatment with amazing chiropractors but very unfriendly receptionists, lack in customer service skill and very rude.

Negative experience: Each time I came I was asked for referral letter which I had given at the beginning during registration. I have used so far 4 sessions and he told me I have used 8 sessions and I need another referral letter. I have proof of my sessions and finally cleared the issues that I was right with 4 sessions. Today I came, this issues was asked again that I needed another referral letter. And i have to explain all over again with this male receptionist in Al Wasl. My clarification was ignored and he insisted that I had used 8 sessions which was wrong as per my record I had used 4 sessions. He was doubting me and checking on the phone call with someone else and at the same time I was supposed to start my sessions already and my time for the sessions was eaten up by this argument which resulted I was right. They let me go upstairs to wait but then 10 minutes has passed from my time of the session. And it was not given back. So instead of 30 mins, was only 20 mins. I have to bear the unprofessional of the receptionist. And to be honest my pain stays after 4 sessions. It feels the same as when I came for 1st session.

Positive experience: Poor communication from receptionists, I asked for manager to contact and obviously no one did. They are always arrogant and not friendly. Doctors on the other hand are good and professional.

Fantastic experience: Great

Fantastic experience: Very helpful Clinic. I felt in good hands. Dr Gus is the best!

Fantastic experience: Seen Paul Cheung, does a great job and takes his time to get the work done. Feel lighter and mobile after every session with him.

Fantastic experience: After one session with Paul I feel lighter already. He took the time to explain his approach to me, which I found invaluable.

Positive experience: The reciptionist was very rude and I felt racism from her side! Reception is supposed to be friendly to reflect on the center image!

Positive experience: Very knowledgeable and capable team

Fantastic experience: Everything was perfect. Of very high level

Positive experience: Doesnt meet my expectations for a professional healthcare center. Dr gustavo is great, everything else wasnt.

Fantastic experience: Excellent service

Fantastic experience: Amazing experience here. From the day I walked in I feel so much better. There’s a great team who all gave me great advice and put me on a great plan to be in better shape for a marathon I’m running. I know I’m going to be coming back here a lot more often for my body to feel better. Thank you so much!

Positive experience: I guess it was ok. My insurance covered the cost of the session otherwise I would have objected to the value for money aspect of this establisment but the care was good

Fantastic experience: Up and Running is the go to place in UAE for expert personalised sports and family medicine. As a plastic surgeon, I trusted Dr Anna and her team to care for my hand injury and they all went above and beyond. I made a full recovery thanks to their expert care. It was a faultless patient journey and I have referred many patients who have also had excellent experiences. The only place to go for any sports related medical problem. Highly recommended! Thank you Dr Anna

Fantastic experience: Dr. Anna and Dr. Gus are fantastic. Big thank you to Dr. Anna who went out of her way to help me and arranged an emergency appointment with an orthopedic surgeon.

Fantastic experience: Jeelna and Dr. Guss are absolute rock stars. I've been to more physiotherapists than I'd care to admit in Dubai, and NO ONE is as good as Jeelna. Period. She just gets it -- she listens to you and listens to you body and after a few sessions, you're pain free and feeling brand new. SO grateful to have access to such an incredible therapist!

Fantastic experience: Always outstanding care provided by this clinic. They have been an absolute lifesaver for me on many occasions with neck and back pain.

Fantastic experience: “I am a very active mother and most of my discomforts/injuries are due to overload. I have been treated by Jennifer Rath for two injuries now and I must say she is an extraordinary good physio. She gets to the core of the problem, and has great manual skills. Happy to have found her ”

Fantastic experience: I have had back pain for over 12 months now, I tried physio and various fitness routines but the pain still didn’t go. After just 2 sessions with David, my pain has almost gone, through spinal manipulations and adjustments I feel like my back has been completely realigned. Finally I am able to get back into the sports that I have been missing out on

Fantastic experience: I saw Jeelna for 2 sessions to treat my chronic shoulder pain and I HIGHLY recommend. She’s Knowledgeable, kind and highly effective. Thank you

Fantastic experience: I recently visited Up and Running Medical Center to see the podiatrist, Doctor Michael Stephenson, about an ongoing foot problem I was having since several weeks. I must say that I was extremely satisfied on the whole experienced ! Doctor Michael is highly professional, knowledgeable and friendly. He did a complete assessment of my foot and how I was walking and running. I received a clear explanation of my foot issue and how to treat it to get it better. The team at the clinic was also very friendly and welcoming. Especially Chelsea at the reception, who kindly assisted me with from the registration to the billing process. I would definitely go back to Doctor Michael in the future and highly recommend him.

Fantastic experience: I visited Up and Running following the dislocation of my shoulder, and have been seeing Jennifer for 5 sessions now. Each week she provides a varied physio session and then emails me exercises to complete at home. Almost finished with my physio now and will continue to build the muscles back up through my at home program. Thank you Jennifer!

Fantastic experience: Amazing service! I came in with a very sore back and they did a brilliant job of identifying the tight muscles and working out the knots.

Fantastic experience: I am a lucky patient to find this clinic and know I am in the right place to fix my knee. The professional therapist are very knowledgable, patient and has patients interest at heart. The team is very caring, professional and the patient registration system is very up to date. Thank you,

Fantastic experience: Great experience from start to finish! Dr. Michael Stephenson listened first, ran a battery of tests and then really took his time to explain my conditions as well as my treatment options. I got my insoles in no time!

Fantastic experience: Stellar place! Matt the physiotherapist is excellent to work with, very professional and competent! I also got new orthotics through Michael, the podiatrist, and the whole process was a breeze, and my feet never felt so good.

Fantastic experience: Took my 10yr old son to see Dr Anna as he was complaining of pain in his ankle...I had previously taken him to 2 other doctors that hadn't been able to diagnose what was wrong. A quick and pain free ultrasound with Dr Anna and a diagnosis of a contusion on his growth plate and three weeks rest from sport and impact. Thanks Up and Running and Dr Anna for your fantastic service.

Fantastic experience: I landed at Up and Running 4 years ago, as a friend advised to go there saying they’d solve all my problems, and that’s exactly how it went! I still see Jeelna whenever I have pains and she never lets me down. I also sent my husband when he had all his back and neck blocked and it was so relieving also for him. I’d suggest this place to anyone looking for professional help, especially I’d recommend my hero Jeelna, and her magic hands.

Fantastic experience: I have been attending Up and Running for a few years now. The team there are amazing. I was recently diagnosed with a Frozen Shoulder and Dr Gus has been great. My physio Jeelna has also been phenomenal. Pushes me far enough during sessions to not cause too much pain but enough to keep my progress going. Sets me exercises to do at home that aren’t too complex and checks in with me regularly to see how I’m getting on. She’s also in regular contact with my personal trainer to ensure they’re both working towards the same goals for me. I know I wouldn’t have made the progress I have with her help. I highly recommend Jeelna if you’re in need of a physio.

Fantastic experience: I’ve been a patient of Dr Gustavo for various issues and he’s been fantastic. Extremely knowledgable, expert in ultrasound examination with top of the range technology, great listener, super approachable and friendly with a great sense of humour. Cannot recommend him highly enough. Absolute legend! Have also seen Michael Stephenson for my podiatry needs. Again, really knowledgable, professional, great listener and super nice guy. Would highly recommend too.

Fantastic experience: The best, most professional and understanding medical clinic in the UAE.

Fantastic experience: I have been going to Up and Running (on Al Wasl Road) for a couple of months now. I had a pain in my hip area after running. Turned out that my left leg was slightly weaker than my right one. After a few physio sessions with Shanna Winwood, I could already start feeling the difference. It almost felt like i unlocked a new level both in the understanding of how many body worked and in my running performance. Good strength training exercise recommended. She takes genuine interest to get to the core of the issue and adjust our sessions and workouts as per improvements seen. Also had a one hour podiatric consultation with Michael Stephenson, who I found to be an expert in analysing both the structure of my feet and also suggesting slight variations to my running style which has helped me improve my running cadence. His knowledge of running shoes and tips for what to look for while buying one was extremely helpful. Great experience so far - would totally recommend it.

Fantastic experience: BRILLIANT! At last I have found a clinic that understands sports medicine. I was diagnosed by Dr Anna who spent a full 45 minutes checking all my movements. Really thorough and professional. Immediately sent me to Jen who worked really hard on my shoulder. All covered on my BUPA policy, result!

Fantastic experience: Nurse Edeliza, Aaron and Kate professionally assisted me, specially on my prescriptions and approvals, they even assisted me on my physio bookings and did follow ups as well during my recovery period.

Fantastic experience: I had a foot problem and saw Michael Stephenson at the clinic. He was very helpful and professional!! I would definitely recommend him to others.

Negative experience: Book an appointment and go there. Try it, why not, maybe you will be lucky. I wasn’t. I was in pain and they treated me like piece of… I was late, because of my back problems (I needed more time to put the clothes on in the morning), I tried to call them- unsuccessfully. Finally when I came => total lack of professionalism, no one greeted me. It felt like “just pay the money and leave”. So I left. Without treatment, with my money. 600 AED for 30 mins I can pay to someone who will be willing to help me and treat me with some respect. They should rename DOWN AND FALLING. Good luck guys with this approach.

Fantastic experience: It's very helpful

Fantastic experience: Very happy with the service One session was enough to get me up and running

Negative experience: The stars are for the facility and the cleanliness. However, for the fees they charge, I did not see enough of an improvement in my capacity after a couple of sessions to justify me or my insurance to continue paying and visiting for follow ups. The trainer did not seem to have a solution and when a reasoning is given they shrug down as if I knew nothing, despite being in better strength condition than them whilst not having a significant age gap. Minimal comment on motion improvement, exercises given caused fatigue, but at the end of the third set. The first session was good but the second was just an expensive workout. No follow up mid-week as other comments. Perhaps great for people with significant issues.

Negative experience: They are not respectful of people’s time as they leave you waiting even when you let them know that you have other commitments. Need to fix those basics management issues.

Negative experience: I had one session at the center when I decided to stop.No follow up after sessions.They said they would teach me some exercises,they did not.Total disconnect in between session.There are after profits.The sessions themselves are valuable and therapists are trained.But, no follow up in between session that lasted for one whole week.They are so money oriented, I did not really feel that they really care about patients.It just looked like they took the session fee and disconnect until the next session comes. Mecidine should never turn into trade.

Fantastic experience: My Ostheopath practitionner (Matthew) just got me back up and running in one session and I could not be more grateful. Booking an appointment was very easy, welcoming was warm and smooth and the actual session seamless. The right questions were asked, the manipulation performed was fast, gentle and precise and I left the center in a much better condition that I have entered 30 mins before. 2 days after my consultation with Matthew my persistent lower back pain was gone. I could not recommend more not to hesitate to pick up the phone and get treated by Matthew. Again Thank you very much Matthew. FG

Fantastic experience: Fantastic place. Very good friendly and helpful staff. Pleasant healing ambience! I have been suffering with immense back and neck pain since as long as I can remember. Finally came to Dr Paul Cheung for chiropractic treatment. He is so experienced, patient, pleasant, knowledgeable and humble!!. My first session left me a bit relieved but then I was in a lot of pain the next day. Dr Paul had told me in advance to expect it. Yesterday was my second adjustment. He has literally made such a huge difference to my lower back suddenly, it feels weird to not feel some of the pain I was so used to for the longest time. Still have many other things I need help with, and now I feel totally safe knowing I am in competent experienced hands. Will post an update at the end of my treatments. :)

Fantastic experience: After major hip surgery I was in a great deal of pain and lack of movement. After only 2 physio sessions with Ben my pain has become less and my mobility has improved dramatically. I’ve gone from using a walker to one crutch. My surgeon is very happy with what Ben had done and I’m now 4 weeks ahead of the estimated recovery process all due to physio. I Highly recommend up and running.

Fantastic experience: Had a great running assessment with Shanna - so good to finally speak to someone who understands running and was able to answer all of my questions (there were lots!). She was super knowledgeable and I now have exercises to fix a niggling injury to make sure I’m race ready for next season. Highly recommend visiting one of the centres, whether an advanced runner or beginner as the team advise on technique for hitting running goals as well as providing needed advise for aches and pains us runners get hit with!

Fantastic experience: The staff are excellent which is important. However more importantly they diagnosed a long term knee problem correctly others facilities has not and I am now on the road to recovery.

Fantastic experience: Fantastic physio with Jennifer Rath, she was so knowledgeable and had such lovely approach to our sessions, the pain in my shoulder is now immeasurable better. Thanks Up and Running

Negative experience: Reception lack customer service skills and knowledge. Unapologetically overcharge. Serious upskilling needed or a change in staff. Plus a lot of good therapists have left.

Negative experience: Up & running was recommended to me by a friend, I met a physiotherapist called ana and it was horrible, I was belittled, treated like I didn't take care of myself or knew anything about my body. I went in thinking I had muscle pain, and left with a feeling that I might have arthritis or rheumatism. The area of concern wasn't even touched or treated. Never coming back again.

Negative experience: I have been treated by an amazing doctor - dr gustavo- but this review is about how Upandrunning is becoming so commercial and less focus on patient. I have an ankle problem but I was referred to general orthopedic doctor who later referred me to a specialist - paid AED 975 for the visit. Why wasn’t I referred to ankle specialist from the beginning!! After the consultation, I received an email about the visit but not proper follow up or advise on the next step to fix my issue I still think Upandrunning have amazing specialists but it is all about money - nothing new

Fantastic experience: Matt the Osteopath is a total legend. This guy is the best. I'm a teacher and cannot afford to be immobile. He's turned me from a creaking gate to a leaping lizard. Best money I've spent. Thanks so much.

Fantastic experience: This is a professional establishment with knowledgeable experienced therapists. Definitely have a feeling of trust and professionalism here. Very nice centre.

Negative experience: Not good

Negative experience: It’s a shame that they’ve lost some wonderful doctors like Dr . Gus. You couldn’t put a price to his exceptional wealth of knowledge & experience . The owner thinks that by increasing the already ridiculously high consultations fees, she will be able to recoup her loss making business ! This will drive away great doctors and loyal patients too !

Fantastic experience: Thanks to Dr Gustavo, Phil, David, Kareen and everyone else at Upandrunning. The entire team is very helpful and you feel welcomed here.

Fantastic experience: Best physiotheraphy services in town out of experience. - Firstly you will need to book an appointment with one of their doctors (Dr Anna in my case) very precise assessment and explained the cause and result of my issue very well and clearly - Then I was directed to one of their physiotherapists (Kate Ross) and got further detailed explanation and my recovery plan also very effective “homework” - few things to do at home - After few sessions with Kate Ross, I was directed to Renee for Pilates and lastly to Kelly for the running assessment to ensure I’m ready to go back to the gym Very effective plan and treatment- I was never as happy and satisfied with any other physicians before.

Fantastic experience: Great Team! Dr. Robert is very methodical with this treatment! I’m glad to have known this place! Thank you.

Negative experience: Booked an appointment through their website by interacting with their online support. Showed up at the medical Center and no sign of my booking. I presented the email with the conversation. Understanding the issue I was offered an alternative from another center to go to. However, when I asked if the price was the same for the same service I was informed that it would have been 160 aed more expensive. .... A total disappointment from a customer service point of view and lack of flexibility. Rather than taking responsibility for the event, they offered me the same service for a higher price. Maybe asking too much, (to think outside the box) but I guess the same service could have been provided for the same price, considering it was their problem. Not your fault (someone obviously made the mistake), but now your problem... (Walter Disney) Cont: Following from the above I was contacted by the manager of the clinic (within 1 hour) who fully apologized and arranged an appointment for me for the following day. Definitely, a nice gesture which was appreciated. Still messed up with my training plan, but at least I was reassured that my feedback will be taken onboard. However, thinking outside the box is a rare skill reserved to few....

Fantastic experience: I usually had mediocre experience with physiotherapy, so this place surprised me, and exceeded my best expectations! The therapists I had were all super professional and empathetic; and they make sure you make use of every minute of the session. The gym is very well equipped and according to your case/your therapist/your stage you either do exercises or they give you the best chiropractor massage ever! They know the anatomy of the body and know how to react to any injury; not your typical wasting time in small electrical stimulation or ice pads. I went there not able to put my foot on the ground (after cast removal due to metatarsal fracture) and they definitely helped my rehabilitation in the best way.

Fantastic experience: The best